All cakes are ready for pick up from 11:30am onwards daily.

We are open daily from 11:30am onwards.

Opening hours:
Monday - Friday: 11:30am-6:30pm
Saturday - Sunday: 11:30am-7pm

You are welcome to pick up your order anytime within the operating hours of the day in the week you selected.

Opening hours:
Monday - Friday: 11:30am-6:30pm
Saturday - Sunday: 11:30am-7pm

If you are not able to collect your order from us within the operating time, the order will automatically be kept overnight and to be collected within our operating time the next day. We are unable to guarantee the cake's freshness beyond this point.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, choose your prefered delivery time slot of:
11:30am-1pm
1-3pm
3-5pm
5-6pm

We always strive to deliver as early as possible within the selected time slot. Exact timings within slots can't be guaranteed due to traffic and route planning.

We DO NOT do delivery after 6:30pm due to hight traffic volume.

You may still select the delivery time slot that best suits your schedule. If you have a preferred delivery time, simply leave a note in the Remarks section at checkout, and we’ll do our best to accommodate your request.

Please note that preferred delivery times can't be guaranteed due to traffic and route planning.

We are sorry that for now we only ship within Johor Bahru areas.

To change the delivery details, please contact us here on Whatsapp before the scheduled delivery time slot, as soon as possible.

Otherwise, we cannot confirm that changes can be made and will not take responsibility for the cakes if the recipient is not around during the original delivery time slot.

1. The driver will send the cake back to our store after completing his jobs at other destinations (if any).
2. The buyer or receiver will need to arrange a pickup from our store after the cake is sent back to us.

3. We do not promise, nor do we take any responsibility for the freshness of the cake(s) after that.


We understand the importance of delivering your cake in pristine condition. Rest assured, we take every precaution to ensure it reaches you in perfect shape. If, by any chance, there is damage to the cake during the delivery process, we kindly request that youinform us immediately upon receiving it. We will promptly address the issue and take appropriate action to resolve any concerns. Your satisfaction is our priority, and we strive to provide you with a delightful cake experience.

We apologize for any inconvenience, we do not include delivering to individual units within high-rise or multi-storied buildings such as apartments, condominiums, malls, restaurants, hotels, hospitals, and the like. The driver will hand over the cake(s) to the recipient exclusively at the drop-off point or lobby of such buildings.

However, for hotels or landed restaurants, we can accommodate deliveries to their reception area with the necessary customer reservation details. Please provide us with the relevant booking information when placing your order. We will remark it on the cake packaging.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

You can look up our store's address and fill in our customer service number as below:

Name: Soffa Patisserie & Bakery
C-01-25, PUSAT KOMERSIAL BAYU TASEK, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Ta'zim
Phone number: 018-2320138

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.