Refund Policy

Thanks for shopping at Soffa Patisserie.

At Soffa Patisserie, we strive to ensure your experience is delightful. While sales are final, we understand that issues may arise. Please follow the steps below for resolution:

Refunds:

  • Item Not in Good Condition: Contact us within 2 hours of receipt with a clear picture or video. Email to Soffacustomerservice@gmail.com.
    • Received Wrong Items: Notify us within 2 hours with a clear picture and order number. Items must be unconsumed and be in the original packaging, they were received to qualify for a refund or replacement.

    Cancellations:

  • Advance Cancellations: Up to 24 hours in advance for same-day delivery/pickup, 48 hours for 1-day preorders.

  • No Cancellations: Same-day delivery/pickup or processed orders cannot be canceled.

Refund Process:

  • Approved refunds/cancellations result in store credit vouchers, valid for one year. Sent to the buyer's registered email.

How to Cancel an Order:

  • Fill out the amendment request form on our Contact Us page.

Exceptions:

  • Delayed Delivery and Beyond Our Control:
  • In rare instances of delayed delivery arising from circumstances beyond our control, we cannot be held liable for any claims. We appreciate your understanding in such situations.

Late or Non-Deliveries:

We cannot be held responsible for late or non-deliveries in the following circumstances:

  • -The recipient is not present at the specified address during the requested delivery time.
  • -Incorrect or insufficient address information was provided.
  • -No one is available at the given address.
  • -A valid contact number was not provided, hindering our attempts to reach the recipient for successful order execution.

In the event of non-delivery, we regret that no refund requests can be accommodated due to the perishable nature of our products. If the recipient refuses any item, it will still be considered as delivered, and no refund will be issued.

  • Out-of-Stock Items: If an item is unavailable, choose a full refund in store credit or original payment method.

Resolving Concerns:

  • After investigation, resolution may include a full/partial refund, store credit, or replacement, at our discretion.

Thank you for your cooperation and understanding regarding these policies. If you have any concerns, please don't hesitate to contact us.